Help us help you! As the population in Burnaby grows, coordinated planning around future transportation needs is critical. This survey is in support of a transportation benchmark study for the City of Burnaby.
Your participation will go a long way towards improving transportation in your community. By understanding how, where and why residents travel in and around Burnaby, we can better plan our future transportation system and services. The results of the survey will help the City of Burnaby to understand residents' travel patterns and will contribute towards policy and decision making in alignment with Connecting Burnaby: Burnaby's Transportation Plan.
Whether you walk, cycle, bus, or drive, we need to hear from you! Your participation is essential to improving our roads, pathways, transit, and bike routes.
Survey Login
The 2024 Burnaby Household Travel Survey is a confidential and voluntary travel survey on how residents of the City of Burnaby get from place to place on a daily basis.
This important survey is an initiative of the City of Burnaby. The information you provide will help your city make data-based decisions on improvements to transportation infrastructure and services. Your survey results will be used to:
- shape Burnaby's transportation policy;
- measure, monitor and evaluate the City of Burnaby's progress in implementing Connecting Burnaby: Burnaby's Transportation Plan
- identify travel trends; and,
- inform future decisions about transportation systems and services.
An independent Canadian research firm, R.A. Malatest & Associates Ltd. has been contracted to amnister the survey.
Your participation is important!
If you received a letter or a phone call from the City of Burnaby, you have been randomly selected to participate in the study and have the chance to shape your city's transportation future! Please use the access code on your survey invitation letter to log in and complete your survey.
Why should I participate?
The goal of the survey is to understand where people are going and how they get there by collecting information on the trips made by each member of your household. The information you provide will be used to make informed transportation decisions on future planning and investment for roads, public transit, and other transportation facilities to make it easier to get where you need to go.
It is important that we gather information from residents from all walks of life who use any mode of transportation - including drivers, public transit users, cyclists, and pedestrians - regardless of how many trips they took. It is equally important that we hear from residents who might not have made any trips that day, as this data is essential to understanding travel patterns.
Starting in September 2024, survey invitation letters (including details about the survey) will be sent to randomly selected households.
Participants can choose to complete the survey online or by phone. The survey will take approximately 10-20 minutes depending on the size of your household and number of trips. It is extremely important all your data is entered completely and accurately.
How do I participate?
You can participate in one of two easy ways:
- Online: You may complete the survey by selecting the 'Survey Login' option on this website and entering the secure access code.
- Phone: Give us a call at 1-833-224-7237 and one of our professional interviewers will be happy to conduct the survey with you over the telephone. We are available any time between 9 am and 9:30 pm PST on weekdays, 10 am to 6 pm PST on Saturdays and noon to 6 pm PST on Sundays. Please have your survey access code ready when you call.
Our survey interviewers may call selected households on weeknights between 5 pm and 9:30 pm PST and Saturdays between 10 am and 6 pm PST.
Your Privacy is Assured
The Burnaby Household Travel Survey team is dedicated to protecting the privacy of its participants. Click here for more information: Privacy Statement